---
title: "Why are some product images not available?"
slug: "why-are-some-product-images-not-available"
description: "The five most recent orders will contain images of the products ordered by the Customer. Learn more in Gladly Help Docs."
updated: 2025-01-16T20:41:45Z
published: 2025-01-30T20:02:22Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why are some product images not available?

The five most recent orders will contain images of the products ordered by the Customer. If you need product images to appear for more than five of the most recent orders, contact Gladly Support.

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.