---
title: "Why are some orders not available?"
slug: "why-are-some-orders-not-available"
description: "Discover why some orders may not be visible in Gladly. Learn how BigCommerce order retrieval works, with only the most recent 10 orders being pulled."
updated: 2024-10-25T03:13:02Z
published: 2025-01-30T20:02:22Z
canonical: "help.gladly.com/why-are-some-orders-not-available"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why are some orders not available?

There are two possibilities why some orders may not appear in Gladly:

1. Only the 10 most recent orders of a Customer are pulled from BigCommerce to Gladly.
2. Gladly will only display orders in the Customer Profile if there is a corresponding profile in BigCommerce. This means if a Customer places an order (or an order was imported) and no Big Commerce profile exists with that Customer's email address, the order will not appear in Gladly.