---
title: "Why are order details missing in the Customer Profile?"
slug: "why-are-order-details-missing-in-the-customer-profile"
description: "Relink a Customer Profile to Shopify."
updated: 2024-12-07T22:20:09Z
published: 2025-01-30T20:02:03Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why are order details missing in the Customer Profile?

This usually happens if the Customer's primary email address or phone number is updated in Gladly. If order details are missing, [unlink](https://help.gladly.com/docs/link-customer-profile-to-an-external-integrated-system/#unlink), then [link](https://help.gladly.com/docs/link-customer-profile-to-an-external-integrated-system/#link) the Customer Profile again to Shopify.