---
title: "Why am I seeing an unusually large number of declined calls?"
slug: "why-am-i-seeing-an-unusually-large-number-of-declined-calls"
description: "Incoming calls declined in less than 1.5 seconds from when the call was offered is classified as a \"call error\" in reports. Learn more."
updated: 2024-11-01T14:52:53Z
published: 2025-01-30T20:02:30Z
canonical: "help.gladly.com/why-am-i-seeing-an-unusually-large-number-of-declined-calls"
---

> ## Documentation Index
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# Why am I seeing an unusually large number of declined calls?

Incoming calls declined in less than 1.5 seconds from when the call was offered is classified as a "call error" in reports. Otherwise, calls declined after that threshold is classified as "declined."