---
title: "Why am I not receiving any work from Customers?"
slug: "why-am-i-not-receiving-any-work-from-customers"
description: "If you see Customers waiting in the queue but you are not receiving/being routed phone calls, email, chats, etc., there are a few key culprits. See them here."
updated: 2024-12-17T05:07:14Z
published: 2025-01-30T20:01:48Z
canonical: "help.gladly.com/why-am-i-not-receiving-any-work-from-customers"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why am I not receiving any work from Customers?

If you see Customers waiting in the queue but you are not receiving/being routed phone calls, email, chats, etc., make sure of the following:

- Make sure you are available to receive work. Check your [Channel Availability to accept work](https://help.gladly.com/docs/set-your-channel-Availability-to-help-customers). The Availability button for the Channel should be green for you to receive work from that Channel.
- Even if you're Channel Availability is green, you'll only get routed work from Inboxes you are assigned to. Contact your Team Manager to confirm your Inbox assignment.
- When going available for the Email, Task, Voicemail [Channel](https://help.gladly.com/docs/set-your-channel-Availability-to-help-customers), you must click the [Next](https://help.gladly.com/docs/next-and-close-next-button-behavior) to receive new Tasks. Mail items are automatically routed as long as you are available (green) in the Email, Task, Voicemail Channel.