---
title: "Why am I getting errors when processing a refund or cancellation?"
slug: "why-am-i-getting-errors-when-processing-a-refund-or-cancellation"
description: "If you're trying to process a refund, partial refund, or cancel an order but you are getting an error, it's usually caused by a duplicate request already."
updated: 2024-10-25T03:12:07Z
published: 2025-01-30T20:02:22Z
canonical: "help.gladly.com/why-am-i-getting-errors-when-processing-a-refund-or-cancellation"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why am I getting errors when processing a refund or cancellation?

If you're trying to process a refund, partial refund, or cancel an order but you are getting an error, it's usually caused by a duplicate request already processed in BigCommerce. Check BigCommerce to ensure there is no recently completed request.