---
title: "Why am I getting a ‘unable to retrieve credit card information’ error?"
slug: "why-am-i-getting-a-unable-to-retrieve-credit-card-information-error"
description: "Sometimes, while processing payments you'll get the error \"Unable to retrieve card information. Please try again.\" See how to fix the issue."
updated: 2025-01-25T07:33:18Z
published: 2025-01-30T20:01:56Z
canonical: "help.gladly.com/why-am-i-getting-a-unable-to-retrieve-credit-card-information-error"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why am I getting a ‘unable to retrieve credit card information’ error?

When working on processing a payment but you receive the error "Unable to retrieve card information. Please try again.", this is typically due to a short disruption in network connectivity.

![Error message indicating inability to retrieve credit card information, prompting retry.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Credit-card-error-Gladly.webp)

First, make sure your internet is up and running, then refresh the page and try again.