---
title: "Check Where Business Hours are Used"
slug: "where-business-hours-are-used"
description: "Like many businesses, it's normal to have different operating hours throughout the year, which means you can also have multiple Business Hours configured."
updated: 2025-01-19T22:46:00Z
published: 2025-01-30T20:02:30Z
canonical: "help.gladly.com/where-business-hours-are-used"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Check Where Business Hours are Used

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Like many businesses, it's normal to have different operating hours throughout the year, so you may also have multiple Business Hours configured. For example:

- **Normal operating hours** (8 AM EST - 6 PM EST Monday to Friday)
- **Friday operating hours** (8 AM EST - 3 PM EST)
- **Overtime** (6 AM EST - 6 PM EST Monday to Friday)
- **Holidays** (Closed)

Because your operating hours may vary throughout the year, the number of Rules you use could also vary. This means a Business Hour schedule (e.g., Holidays) can be used multiple times across different Channels. This is where the **# of Places Used** indicator column comes in handy.

## # of Places Used

In the Business Hours settings page, this number represents how many times a particular Business Hour is being used across different Rules.

![Business hours settings showing normal operating hours and usage count for locations.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/number-of-places-used.png)

Clicking on the number exposes which Rule(s)s a particular Business Hour is used in.

![Business Hours 3 is referenced in various routing rules and their statuses.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/business-hours-used-in-rules.png)

From the Business Hours is used in pop-up, click a Rule to view the Rule on the Rule settings page.

> [!NOTE]
> **Business Hour cannot be deleted if used in a Rule**
> 
> A Business Hour cannot be deleted if used in at least one Rule. It must show "0" before it can be deleted.