---
title: "When does chat automatically end if the Customer stops responding?"
slug: "when-does-chat-automatically-end-if-the-customer-stops-responding"
description: "Chat Conversations can auto-end (but not auto close) if the Customer stops responding to your chat messages. The default setting is 15 minutes,"
updated: 2025-02-07T20:44:46Z
published: 2025-02-07T20:44:46Z
canonical: "help.gladly.com/when-does-chat-automatically-end-if-the-customer-stops-responding"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# When does chat automatically end if the Customer stops responding?

Chat Conversations can auto-end (but not auto close) if the Customer stops responding to your chat messages. The default setting is 15 minutes, but this is configurable via the [Same agent assigment time limit](https://help.gladly.com/docs/configure-messaging-routing-settings#same-agent-assignment-time-limit) setting in the [Conversation Workflow > Messsaging](https://help.gladly.com/docs/configure-messaging-routing-settings) settings.