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Custom Lookup Adaptor Updates for WISMO ThreadMore Settings and Features > Settings and Features > Self-Service Threads > Manage Threads27 Jan 2023
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Help the Next CustomerWork in Gladly (By Role) > Agents > Manage Conversations27 Jan 2023
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Reopen a Closed ConversationWork in Gladly (By Role) > Agents > Manage Conversations27 Jan 2023
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Q. Can we see the Customer's most recent rating?Integrations > List of Integration Partners > Medallia Agent Connect (Stella Connect) > Medallia Agent Connect FAQs and Troubleshooting25 Jan 2023
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Customer Experience for WISMO Thread Use Case on SidekickMore Settings and Features > Settings and Features > Self-Service Threads > Threads Interactions Overview25 Jan 2023
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Supported LanguagesGet Started With Gladly25 Jan 2023
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Add and Remove Answer LanguagesAnswers > Manage Answers > Answer Languages25 Jan 2023
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January ReleasesWhat's New > Release Notes > 2023 Releases25 Jan 2023
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Search and Insert Answers in ConversationsAnswers > How to Use Answers25 Jan 2023
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Automatically Link Customer DataIntegrations > Getting Started With Integrations25 Jan 2023
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Data Subject RequestsGet Started With Gladly > Security and Regulations24 Jan 2023
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How Routing WorksRouting > Get Started With Routing24 Jan 2023