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Help & Documentation
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Custom Lookup Adaptor Updates for WISMO ThreadMore Settings and Features > Settings and Features > Self-Service Threads > Manage Threads27 Jan 2023
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Help the Next CustomerWork in Gladly (By Role) > Agents > Manage Conversations27 Jan 2023
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Reopen a Closed ConversationWork in Gladly (By Role) > Agents > Manage Conversations27 Jan 2023
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Q. Can we see the Customer's most recent rating?Integrations > List of Integration Partners > Medallia Agent Connect (Stella Connect) > Medallia Agent Connect FAQs and Troubleshooting25 Jan 2023
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Customer Experience for WISMO Thread Use Case on SidekickMore Settings and Features > Settings and Features > Self-Service Threads > Threads Interactions Overview25 Jan 2023
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Supported LanguagesGet Started With Gladly25 Jan 2023
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Add and Remove Answer LanguagesAnswers > Manage Answers > Answer Languages25 Jan 2023
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January ReleasesWhat's New > Release Notes > 2023 Releases25 Jan 2023
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Search and Insert Answers in ConversationsAnswers > How to Use Answers25 Jan 2023
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Automatically Link Customer DataIntegrations > Getting Started With Integrations25 Jan 2023
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Data Subject RequestsGet Started With Gladly > Security and Regulations24 Jan 2023
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How Routing WorksRouting > Get Started With Routing24 Jan 2023
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Get Started With Proactive ConversationsMore Settings and Features > Settings and Features > Proactive Conversations20 Jan 2023
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Prepare To Use Proactive SMSMore Settings and Features > Settings and Features > Proactive Conversations > Proactive SMS > Get Started With Proactive SMS20 Jan 2023
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Rules Library for SMSChannels and Entry Points > Messaging (Chat, SMS, Social) > SMS > SMS Best Practices19 Jan 2023
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Start Here Before Configuring a WISMO ThreadMore Settings and Features > Settings and Features > Self-Service Threads > Manage Threads19 Jan 2023
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How Threads WorkMore Settings and Features > Settings and Features > Self-Service Threads > Get Started With Self-Service Threads19 Jan 2023
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Opt-In To Receive SMSChannels and Entry Points > Messaging (Chat, SMS, Social) > SMS > Opt-In/Opt-Out of SMS18 Jan 2023
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SMS Consent and Compliance GuidelinesChannels and Entry Points > Messaging (Chat, SMS, Social) > SMS > Opt-In/Opt-Out of SMS18 Jan 2023
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SMS Compliance RequirementsChannels and Entry Points > Messaging (Chat, SMS, Social) > SMS > Get Started with SMS18 Jan 2023