Custom Lookup Adaptor Updates for WISMO Thread

Help the Next Customer

Reopen a Closed Conversation

Q. Can we see the Customer's most recent rating?

Customer Experience for WISMO Thread Use Case on Sidekick

Supported Languages

Add and Remove Answer Languages

January Releases

Search and Insert Answers in Conversations

Automatically Link Customer Data

Data Subject Requests

How Routing Works

Get Started With Proactive Conversations

Prepare To Use Proactive SMS

Rules Library for SMS

Start Here Before Configuring a WISMO Thread

How Threads Work

Opt-In To Receive SMS

SMS Consent and Compliance Guidelines

SMS Compliance Requirements