---
title: "What is Knowledge?"
slug: "what-is-knowledge"
updated: 2026-09-04T06:08:30Z
published: 2026-09-04T06:08:30Z
canonical: "help.gladly.com/what-is-knowledge"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is Knowledge?

**Knowledge** is where you connect the sources Gladly AI and Team Assist reference when responding to customers: Gladly Answers, websites, and more. Instead of managing each source separately, Knowledge gives you a single, centralized hub: add or remove a source once, and it's available everywhere Gladly draws on it.

Use Knowledge when you want visibility into everything Gladly AI can reference, or when you need to add, update, or remove a source without hunting through individual Guides.

## How Knowledge fits with Guides

Knowledge and Guides do different jobs. Knowledge is where sources are added and managed at the org level. It controls what Gladly AI and Team Assist *can* reference. Guides control what a given Guide *does* reference: within Guide builder, the Knowledge Sources action lets you select which of your org's Knowledge sources apply to that specific Guide.

Add a source once on the Knowledge Sources page, then use it in as many Guides as you need. See [Add Knowledge Sources to a Guide](https://help.gladly.com/docs/set-up-knowledge-sources) for how to configure that action within a Guide.

## What you can connect

Knowledge sources fall into a few types:

- **Gladly Answers**: Your published Answers content. Gladly AI references live Answers automatically; there's nothing to configure beyond managing your Answers as you do today.
- **Websites**: Public domains and subdomains you add. Gladly AI reads every page and subdirectory on each site you connect.

See [Manage Knowledge Sources](https://help.gladly.com/docs/manage-knowledge-sources) for setup steps.

## How Knowledge is organized

Knowledge sources are managed centrally from the Knowledge page in the Gladly AI admin nav. Adding, updating, or removing a source there applies everywhere that source is used. You don't need to update each Guide individually.