---
title: "What does ‘Conversation was closed automatically’ in the Conversation Timeline mean?"
slug: "what-does-conversation-was-closed-automatically-in-the-conversation-timeline-mean"
description: "Conversations related to abandoned calls are automatically closed. When this happens, the Conversation Timeline is updated to reflect this activity."
updated: 2026-02-28T08:44:36Z
published: 2026-02-28T08:44:36Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What does ‘Conversation was closed automatically’ in the Conversation Timeline mean?

Conversations related to abandoned calls are automatically closed. When this happens, the Conversation Timeline is updated to reflect this activity.

![A call from +1 (617) 792-7075 marked as abandoned, conversation closed automatically.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Group 2715.png)

If there is an existing open Contact (e.g., an open SMS contact), then the Conversation will remain open.

As for a Chat Conversation, it will [automatically close](https://help.gladly.com/docs/configure-chat-session-settings#is-there-a-scenario-where-an-abandoned-chat-is-automatically-closed) if the Customer abandons the chat before being routed to an Agent.