---
title: "What Channels does Medallia Support?"
slug: "what-channels-does-medallia-support"
description: "See the channels the Medallia integration supports, including email, SMS, phone, chat, Facebook Message, and more. See them all here."
updated: 2026-04-06T23:12:41Z
published: 2026-04-06T23:12:41Z
canonical: "help.gladly.com/what-channels-does-medallia-support"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What Channels does Medallia Support?

Medallia integration supports the following channels:

| **Gladly** | **Medallia (Stella)** |
| --- | --- |
| EMAIL | :email |
| SMS | :sms |
| PHONE_CALL | :phone |
| CHAT_MESSAGE | :chat |
| FACEBOOK_MESSAGE | :fb-messenger |
| WHATSAPP | :whatsapp |

To activate any of these Channels, please contact [Medalla Support](https://docs.medallia.com/en/medallia-company/contact-medallia-support).