---
title: "What causes a ‘uh oh – we can’t connect’ error?"
slug: "what-causes-a-uh-oh-we-cant-connect-error"
description: "Understanding the 'uh oh - we can't connect' error in Glad App. Learn about the possible causes and how to troubleshoot this uncommon issue."
updated: 2025-10-02T21:34:31Z
published: 2025-10-02T21:34:31Z
canonical: "help.gladly.com/what-causes-a-uh-oh-we-cant-connect-error"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What causes a ‘uh oh – we can’t connect’ error?

"Uh oh - we can't connect" is an uncommon error in Chat.

![Error message indicating inability to connect, with a retry option available.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/uh-oh-we-cant-connect.png)

This is typically caused by:

- Transient network issues
- Chat authentication fails
- The app freezes
- Disconnection the chat server and unable to reconnect

Clicking **Try Again** to refresh the chat and reconnect should resolve the issue.