---
title: "View Caller ID Number"
slug: "view-caller-id-number"
updated: 2026-04-21T13:13:31Z
published: 2026-04-21T13:13:31Z
canonical: "help.gladly.com/view-caller-id-number"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# View Caller ID Number

When making an outbound call from Gladly, the phone number that your Customers see is the phone number configured in Gladly where Agents are calling from. In certain situations, the phone number callees might see could be a different phone number configured in Gladly.

> [!NOTE]
> Caller ID setting is only visible if the outbound caller ID is different
> 
> The Caller ID section in the Voice page isn’t visible if the phone number callees see is the same number configured in Gladly.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg?sv=2022-11-02&spr=https&st=2026-04-21T13%3A06%3A47Z&se=2026-04-21T13%3A17%3A47Z&sr=c&sp=r&sig=0QB6kEa5iCmTcF5%2Bd3jpiUThLoonIwulFBlmkyLQcjY%3D) on the top left corner of the screen.
2. Click **Settings**.
3. Under the **Channels** category, click **Voice**. The Phone Numbers page will show you a list of numbers used in Gladly.
4. Hover over the phone number you want to check the number callees see, then click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/pencil-edit-icon.svg).
5. If the outbound called ID is different, the Caller ID section is visible with the phone number callees see which would be different that the phone number shown in Gladly.

Contact Gladly Support if you need to edit the phone number callers see.

> [!WARNING]
> This is not the same as CNAM
> 
> [CNAM](/product-docs/docs/update-outbound-caller-id-cnam) is a name, not a phone number, associated with a phone number.

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.