---
title: "Use Built-in Context Variables for Guides"
slug: "use-built-in-context-variables-for-guides"
updated: 2026-02-11T18:28:34Z
published: 2026-02-11T18:28:34Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use Built-in Context Variables for Guides

Gladly AI now provides built-in context variables that are automatically available in your Guide Rules. These variables give you access to real-time session information, enabling you to create smarter, more personalized automations.

## Available variables

The following variables are automatically populated at the start of each Conversation:

- `isAuthenticated`: Indicates whether the Customer is logged in (e.g., true, false).
- `channelType`: The communication Channel being used (e.g., CHAT, EMAIL, SMS, PHONE_CALL).
- `sidekickProfileId`: The unique ID (UUID) of the [Gladly Agent](/product-docs/docs/gladly-agents) handling the Conversation.

## Use variables in Guide Rules

You can create conditional logic in your Guides based on these variables to tailor the Customer experience.

**Personalized responses by Authentication Status**

You can branch your Guide logic based on whether a Customer is logged in or not:

- If i`sAuthenticated `is true: Offer account-specific options like order history or saved preferences.
- If `isAuthenticated` is false: Prompt the Customer to log in or provide general assistance.

**Customize behavior by Channel**

Use the `channelType` variable to adjust logic for specific Channels, such as showing different prompts for CHAT versus PHONE_CALL.

## Use variables in Action Adapters

Reference these variables in your Action Adapter steps using the $ prefix (e.g., `$.isAuthenticated`, `$.channelType`, or `$.sidekickProfileId`).

> [!WARNING]
> These variables cannot be overwritten by custom steps in the Action Adapter
> 
> In order to ensure consistent behavior, these variables are protected.

**Example use cases:**

- API Endpoints: Call different API endpoints based on authentication status.
- Analytics: Include the Channel type in logging or analytics payloads.
- Routing: Route requests to Channel-specific backend services.

## Test with context variables

Testing ensures your conditional logic handle session data correctly.

**Guide Tester**

When [testing Guides](https://help.gladly.com/docs/answer-threads-interface-overview#guide-tester-interface) with the Chat Channel selected:

1. Locate the Auth dropdown in the Guide Tester header.
2. Select Authenticated or Not Authenticated.
3. Send test messages to verify your conditional logic.

**Action Adapter test dialog**

When testing Action Adapters, open the test dialog and configure the Channel Context fields:

- Channel Type: Select Chat or Voice.
- Is Authenticated: Toggle on or off (Chat only).
- Sidekick Profile ID: Enter a test profile ID.

## FAQs

#### Is `$isAuthenticated` available for all channels?

The authentication status is primarily relevant for Chat, where Customers may be logged into your website. For other Channels, this value may not be set.

#### Can I override these context variables?

No. Built-in context variables are protected and cannot be overwritten by Action Adapter steps to ensure consistent behavior.

*Customer* or C*ustomers* refers to the people you support through Gladly who buy or use your products or services.*Channel*

or

*Channels*

refers to the communication method used to communicate with Customers. Gladly supports the following Channels:

- Voice/IVR
- Email
- Chat (via Glad App)
- SMS/MMS
- Social Messaging: Facebook Messenger, Instagram Messaging, Whatsapp

Agents use the availability controls to receive Customers contacting in through these Channels.

![](https://connect.gladly.com/wp-content/uploads/2023/03/Availability-Channel.png)