---
title: "Update Shopify Order Notes"
slug: "update-shopify-order-notes"
description: "Internal notes about an order can be left in Shopify using the Notes field. See step-by-step instructions here to learn more."
updated: 2025-01-15T06:32:42Z
published: 2025-01-30T20:02:03Z
canonical: "help.gladly.com/update-shopify-order-notes"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Update Shopify Order Notes

> [!WARNING]
> Shopify Actions must be active
> 
> Shopify Actions must be [active](https://help.gladly.com/docs/work-with-shopify-actions#activate-shopify-actions) to use any Actions feature or see additional Shopify order data in the Customer Profile.

Internal notes about an order can be left in Shopify using the **Notes** field to provide additional context/details about a particular order.

![Order details showing product quantities and customer notes for a specific order.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Shopify-notes-field.png?sv=2026-02-06&spr=https&st=2026-11-13T08%3A56%3A14Z&se=2026-11-13T09%3A56%3A14Z&sr=c&sp=r&sig=NauQsrxTR7zWr6SoImS6qVzDuDk5ECmjCPoMPbA8fno%3D)The note appears in the same order on the Customer's Profile in Gladly.

![Order details for a refunded jewelry purchase including tracking and financial information.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Shopify-Notes-in-Gladly.png?sv=2026-02-06&spr=https&st=2026-11-13T08%3A56%3A14Z&se=2026-11-13T09%3A56%3A14Z&sr=c&sp=r&sig=NauQsrxTR7zWr6SoImS6qVzDuDk5ECmjCPoMPbA8fno%3D)You can edit this Shopify order note without leaving Gladly.

1. Open the order in question in the **Order** section on the left side of the screen and click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/down-caret-icon.svg?sv=2026-02-06&spr=https&st=2026-11-13T08%3A56%3A14Z&se=2026-11-13T09%3A56%3A14Z&sr=c&sp=r&sig=NauQsrxTR7zWr6SoImS6qVzDuDk5ECmjCPoMPbA8fno%3D) to expand the order details.
2. Click **Edit Notes**.
3. From the **Update Order <order#> Notes** screen, enter the updated note about the order in the **Order Note** field.
4. Click **Update Order Notes**.
5. The updated note appears in the Notes field on the order details and the Conversation Timeline. This action also updates the Notes section in Shopify for the related order.

## Add a Shopify order note

If there's no order note in Shopify (and in Gladly), click **Edit Note** to enter a note and click **Update Order Notes**. The steps to add (if there's no note) or edit (if there's an existing note) a note are the same.

## Missing 'Edit Notes' option

If you cannot see the Edit Notes feature, check if the **Actions** [setting](https://help.gladly.com/docs/set-up-shopify-integration#edit-an-existing-shopify-connection) in the Shopify configuration page is activated. Then, make sure the **Edit Order Notes** setting is activated.

![Toggle switch indicating that editing order notes is enabled for agents.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/edit-order-notes-setting-shopify.png?sv=2026-02-06&spr=https&st=2026-11-13T08%3A56%3A14Z&se=2026-11-13T09%3A56%3A14Z&sr=c&sp=r&sig=NauQsrxTR7zWr6SoImS6qVzDuDk5ECmjCPoMPbA8fno%3D)