---
title: "Time to route next call after declining"
slug: "time-to-route-next-call-after-declining"
description: "If an Agent declines a call that is routed to them, you can configure the length of time before another call is routed to the same Agent. Learn more."
updated: 2024-12-19T20:03:09Z
published: 2025-01-30T20:02:30Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Time to route next call after declining

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

If an Agent declines a call routed to them, you can configure the time before another call is routed to the same Agent. This can be adjusted through the **Time to route next call after declining (in sec)** setting.

Consider the following when configuring the **Time to route next call after declining (in sec)** setting:

- The number of seconds an agent has as a grace period when they miss/decline an incoming call. This grace period is given so Gladly can prioritize routing to an actual ready Agent.
- If an Agent does not need a grace period, they can bypass the default grace period by manually requesting a new call.
- All declines and call misses are logged so supervisors can see when an Agent declines or misses a call.

See [Configure Voice Routing Settings](https://help.gladly.com/docs/configure-voice-routing-settings) to configure this setting.