---
title: "Test IVR Updates"
slug: "test-ivr-updates"
description: "You can run a simulation of the IVR experience by having the system call you and interact with the IVR you built or updated. Learn more in Gladly Help Docs."
updated: 2025-01-24T05:41:38Z
published: 2025-01-30T20:02:34Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Test IVR Updates

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Recently created or updated (unpublished) IVRs can be tested before they go live. You can run a simulation of the IVR experience by having the system call you and interact with the IVR you built or updated.

> [!WARNING]
> **IVR experience simulation**
> 
> - When testing the IVR, you'll receive a test call from a random phone number. This is normal and only used for test purposes. You cannot choose the phone number the call comes from.
> - Upon answering the test call, there's a slight delay of a few seconds (i.e., silence) before hearing the IVR begin (i.e., welcome message).
> - Connecting to Agents or voicemail may not work as expected while testing.
> - IVR to SMS is not supported in the test environment.

1. Click **Test** on the top of the IVR tree.
2. +1 (USA) is selected by default. Click the flag to choose a different country code. You can also enter the E.164 format number.
  - **Note –** E.164 format looks like this: ![E.164 phone number format showing country code, area code, and phone number structure.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/e164201.jpg)
3. Click **OK.**When you answer the call, you'll hear your IVR just as a Customer would. ![Input phone number for testing configuration in Gladly's system interface.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Test_IVR.png)
4. Follow the call's flow in your IVR tree as you interact with it to make it easier to spot nodes you may need to fix.

Once you've confirmed that the IVR is configured to your liking, publish the IVR.