---
title: "Switch Between Profiles of Related Customers"
slug: "switch-between-profiles-of-related-customers"
description: "Pinning Relationships and Conversation allow Agents to easily navigate from one Customer’s Profile to the other with just one click."
updated: 2025-02-01T23:34:57Z
published: 2025-02-01T23:34:57Z
canonical: "help.gladly.com/switch-between-profiles-of-related-customers"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Switch Between Profiles of Related Customers

Pinning Relationships and Conversations allows Agents to easily navigate from one Customer’s Profile to the other with just one click. When a Customer is frequently reaching out on behalf of another, or a request requires context or information from the related Customer, this can save Agents precious seconds they would have spent searching for the Customer manually and enable them to provide a superior service experience.

There are two ways an Agent can navigate to a related Customer’s Profile:

1. [From a pinned interaction](/product-docs/docs/switch-between-profiles-of-related-customers#from-a-pinned-interaction)
2. [From the Relationships card](/product-docs/docs/switch-between-profiles-of-related-customers#from-the-relationships-card)

## **From a Pinned Interaction**

If the Customers have a shared, [pinned](/docs/pin-and-unpin-interactions-between-customers) interaction, you can quickly navigate to the other Customer’s Profile. Click on the **Pinned to** name to switch Profiles.

## From the Relationships Card

If there is an existing [Relationship](https://help.gladly.com/docs/create-a-relationship-between-customers) between Customers, click on the name of the other Customer on the Relationship Card then select **View Customer.**