---
title: "Swell Integration Toolkit"
slug: "swell-integration-toolkit"
description: "Learn the basics of how the Swell integration works. Visit Gladly Help Docs to learn more."
updated: 2024-12-07T06:14:46Z
published: 2025-01-30T20:01:56Z
canonical: "help.gladly.com/swell-integration-toolkit"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Swell Integration Toolkit

Learn the basics of how the Swell integration works.

## **Who maintains the integration**

Swells integration with Gladly is built and maintained by Swell.

## Basic scope

Gladly reads Customer and order data from Swell and writes it in the Customer’s linked Gladly Profile. Agents can use this information to gain more insight into a Customer’s order history or activity in Swell without needing to leave Gladly. Administrators can also use Swell Customer attributes (e.g., Total Spent) to enhance routing logic using [Rules](https://help.gladly.com/docs/create-a-rule) or [People Match](https://help.gladly.com/docs/edit-priority-boost-scenarios-for-people-match).

## How the integration works

As a pull-based integration, once connected to Gladly, Customer Profiles are automatically linked (if[auto-linking](https://help.gladly.com/docs/automatically-link-customer-data) is activated) using the Customer's email address to the appropriate Swell account. Agents can also link a Customer Profile to Swell [manually](https://help.gladly.com/docs/link-customer-profile-to-an-external-integrated-system/) regardless of whether the Customer has a verified Swell account or has only purchased as a guest, as long as the customer entered an email address that can be matched with an existing Profile in Gladly.

The Swell connector supports the Customer Profile properties below.

**Basic Lookup** is used to match a Swell account to a Profile in Gladly.

- email
- name
- first name
- last name
- external customer id

**Detailed Lookup** includes detailed information about a Customer’s Swell account once linked. This occurs once a basic lookup is successful.

**Customer**

- Credit Balance
- Total Spent
- Average Order

**Order**

- Id
- Created At
- Total Spent

**Product**

- Name
- SKU
- Quantity
- Unit Price
- Image