---
title: "SupporTrends Overview"
slug: "supportrends-overview"
description: "SupporTrends is a platform that uses advanced AI and NLP to gather Customer sentiment and feedback from many sources for immediate analysis."
updated: 2025-01-15T06:14:38Z
published: 2025-01-30T20:01:56Z
canonical: "help.gladly.com/supportrends-overview"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SupporTrends Overview

SupporTrends is a platform that uses advanced AI and NLP to gather Customer sentiment and feedback from many sources for immediate analysis. SupporTrends can help you find improvement opportunities across different Channels to create a great Customer Experience from support requests, online reviews, call recordings, and even surveys.

| ![Analysis of customer sentiments highlighting loved and disliked product features over time.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/supportrends_overview20.png) | ![Customer churn dashboard displaying trends, channel breakdown, and flagged sentences for analysis.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/supportrends_overview_data.png) |
| --- | --- |

**Customer Insight in One Place**

SupporTrends uses AI and NLP to understand and analyze Customer sentiment from Conversations as soon they're closed in Gladly. Collectively, this can help you understand how your Customers feel or what they think about your brand or services.

**Smart Technology**

SupporTrends processes, organize, and deliver insights and actions from your Gladly Conversations using AI and machine learning.

- Fast and easy setup
- Call recording analysis
- Chat analysis
- Email analysis

**Better Predict Customer Outcomes**

In addition to detailed insight into support tickets, SupporTrends leverages known outcomes like churn, product returns, and refunds with its machine learning algorithms to identify what they look like before they happen. Combined with an advanced business intelligence platform, SupporTrends allow you to learn the root causes and quickly make the necessary adjustments.