---
title: "SupporTrends Integration Toolkit"
slug: "supportrends-integration-toolkit"
description: "SupporTrends integration with Gladly is built and maintained by SupporTrends. Learn the basics of how the SupporTrends integration works."
updated: 2024-12-07T06:18:56Z
published: 2025-01-30T20:01:56Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SupporTrends Integration Toolkit

Learn the basics of how the SupporTrends integration works.

## **Who maintains the integration**

SupporTrends integration with Gladly is built and maintained by SupporTrends.

## **Basic scope**

When a Conversation is closed in Gladly via API, SupporTrends detects this change, knowing when a Conversation is ready for analysis.

## How the integration works

A webhook listens for closed Conversations in Gladly. SupporTrends then read the Conversation data using Natural Language Processing to associate entities, verbs, and Topics with sentiments, [speakers](https://supportrends.zendesk.com/hc/en-us/articles/360057070234-Automated-Speaker-Identification), and timings. Other endpoints are used to retrieve Conversation data.