---
title: "Stop a Proactive Voice Campaign"
slug: "stop-a-proactive-voice-campaign"
description: "You can cancel/stop calling Customers anytime. You do not need to wait until the entire recipient list is contacted."
updated: 2025-01-18T23:19:32Z
published: 2025-01-30T20:02:22Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Stop a Proactive Voice Campaign

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

You can cancel/stop calling Customers anytime. You do not need to wait until the entire recipient list is contacted.

You have two options to stop a *scheduled* or *in-progress* Campaign:

1. Cancel contacting a scheduled or in-progress outreach
2. Delete the entire Campaign, including the whole recipient list.

## Cancel contacting a scheduled or in-progress outreach

> [!WARNING]
> Canceling a recipient list
> 
> You cannot "pause" or "restart" a recipient list currently in progress to continue contacting the recipients in the list at a later time. If a recipient list is canceled, for those contacts the Campaign couldn't call, you'll need to add them as new recipients if needed.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Under the **Proactive Conversations**category,****click **Proactive Voice.** The Proactive Voice page will list the Campaign(s) that have been created.
4. To the right of the Campaign where you want to cancel a particular outreach, click![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/kebab-icon-vertical.svg), then select **Add/Edit Recipients**.
5. Click the **Scheduled** or **In Progress** tab, depending on the outreach status.
6. From the Campaign status page, hover over the outreach's recipient file name you want to cancel, click![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/kebab-icon-vertical.svg), then select **Stop Outreach**. Click **Stop** to confirm your request.

Canceled/stopped outreach Campaigns appear under the **Stopped** tab.

> [!CAUTION]
> Deleting Campaigns
> 
> - Deleting a Campaign also deletes the outreach list for the Campaign.
> - Deleted Proactive Voice Campaigns are unrecoverable.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Under the **Proactive Conversations**category,****click **Proactive Voice.** The page will list the Campaign(s) that have been created.
4. To the right of the Campaign you want to delete, click![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/kebab-icon-vertical.svg), then select **Delete**. Click **Delete Campaign** to confirm your request.

![Overview of campaigns with options to add recipients or delete entries.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Delete-PC.png)