---
title: "Sort Inbox Views"
slug: "sort-inbox-views"
description: "Conversations and Tasks in each Inbox are sorted in descending order, with the most recently updated Conversation or Task at the top. Learn more."
updated: 2026-03-03T07:36:30Z
published: 2026-03-03T07:36:30Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sort Inbox Views

| **REQUIRED USER ROLE** Administrator and Team Manager | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Conversations and Tasks in each Inbox are sorted in descending order, with the most recently updated Conversation or Task at the top.

You can re-sort them in reverse order (i.e., oldest Conversation or Task at the top and most recently updated at the bottom) by clicking the down caret icon at the top right corner of the Inbox.

To put them back in descending order, click ![An upward arrow indicating direction or movement in a graphical representation.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Screenshot 2026-03-02 at 11.34.24 PM.png)/![A green downward arrow indicating direction or selection in a user interface.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Screenshot 2026-03-02 at 11.34.20 PM.png).

![Communication overview showing customer issues with the X1 Pro device assigned to Adrian.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/sort-inbox-views.png)

Hovering over ![A green upward arrow indicating direction or movement in a visual representation.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Screenshot 2026-03-02 at 11.34.24 PM(1).png)/![A green downward arrow indicating direction or selection in a user interface.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Screenshot 2026-03-02 at 11.34.20 PM(1).png) displays the sort tooltips.

| ![Interface showing item categories: New, Open, Waiting, with sorting options available.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/old-items.png) | ![Interface showing options for sorting items, including 'Show most recently updated items first.'](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/most_recently_updates.png) |
| --- | --- |