---
title: "SMS Compliance Requirements"
slug: "sms-compliance-requirements"
description: "Before you start using SMS in Gladly, it's important that you understand and comply with SMS industry guidelines"
updated: 2025-01-23T17:27:48Z
published: 2025-01-30T20:02:39Z
canonical: "help.gladly.com/sms-compliance-requirements"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SMS Compliance Requirements

To get the most out of SMS in Gladly, it's super important to understand and follow SMS industry guidelines. Doing so will help you stay compliant with carrier policies. Start by telecom policies below:

- [SMS compliance guidelines](https://www.twilio.com/guidelines/us/sms)
- [Messaging policy](https://www.twilio.com/legal/messaging-policy)
- [Forbidden message categories](https://support.twilio.com/hc/en-us/articles/360045004974-Forbidden-message-categories-for-SMS-and-MMS-in-the-US-and-Canada)

Guideline infractions can cause several issues, including blocked SMS communications and possible legal ramifications.

- See this [FAQ](https://support.twilio.com/hc/en-us/articles/360022449893-SMS-Carrier-Filtering-in-the-United-States-and-Canada) for more information on several implications you need to know.
- See [SMS Consent and Compliance Guidelines](https://help.gladly.com/docs/sms-consent-and-compliance-guidelines) for a list of best practices to avoid SMS compliance issues in Gladly.