---
title: "Smile.io Overview"
slug: "smileio-overview"
description: "Smile is an eCommerce marketing platform that helps brands drive growth by creating engaging experiences to build lasting customer relationships. Companies use Smile to boost sales by collecting & publishing Customer reviews and visual content. Learn more in Gladly Help Docs."
updated: 2025-01-15T06:21:39Z
published: 2025-01-30T20:02:03Z
canonical: "help.gladly.com/smileio-overview"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Smile.io Overview

Smile is an eCommerce marketing platform that helps brands drive growth by creating engaging experiences to build lasting customer relationships. Companies use Smile to boost sales by collecting & publishing Customer reviews and visual content.

![User points summary showing 5,000 points and available rewards for redemption.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/smile.io-overview.png?sv=2026-02-06&spr=https&st=2026-10-28T12%3A30%3A34Z&se=2026-10-28T13%3A30%3A34Z&sr=c&sp=r&sig=%2B9jfxzYD0ijsGvsVZgK0n%2FQT30BlhzY5%2FyPVVwe0YPk%3D)

## **Benefits**

**Customer Insight**

Heroes now have additional insight about a Customer directly in the Customer Profile. Information like no of loyalty points, referral link, and VIP tier is easily accessible without leaving Gladly.

**Better Customer Service**

With Smile providing the right Customer context at the right time, Agents can better help Customers by offering a more personalized experience.

## **Supported features**

The Customer Profile is enhanced with the following Smile information:

- Number of Loyalty Points
- Referral Link
- VIP Tier
- Customer's date of birth (DoB)

Works with Gladly:

- Customer Profile