---
title: "Smile Integration Toolkit"
slug: "smile-integration-toolkit"
description: "Get to know how the Smile integration works with Gladly. Learn more in Gladly Help Docs."
updated: 2025-01-16T21:13:24Z
published: 2025-01-30T20:01:56Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Smile Integration Toolkit

## Who maintains the Integration

The Smile integration is built and maintained by Gladly.

## **Basic**scope

When the Smile connector is activated, Gladly retrieves a Customer's information from Smile and places it directly into Customer Profile attributes.

By default, the following Customer attributes are added to the Customer Profile:

- Points Balance
- Referral URL
- VIP Tier
- Date of Birth

The Smile integration retrieves data from Smile using email addresses. If the Customer does not have an email address in their Customer Profile, Gladly cannot retrieve data from Smile.

If you have already customized the Customer’s Profile card, the Smile fields might not be automatically visible after installing the app. In this case, please contact Gladly Support.

## **How the integration works**

This is a pull-based integration with Gladly → Smile APIs. [Smile Customer API](https://api-reference.smile.io/#retrieve-a-customer) is called to retrieve Customer data.

### Linking

**Auto Linking**

If [auto-linking](https://help.gladly.com/docs/automatically-link-customer-data) is activated, Gladly will attempt to find a Smile Customer with an email address matching one of the Customer’s emails. If precisely one Customer is returned from Smile, the Customer’s Profile will be populated with Smile fields.

**Searching for Customer**

When auto-linking is not activated, the search tool can also link a Smile Customer [manually](https://help.gladly.com/docs/link-customer-profile-to-an-external-integrated-system#manually-link-and-unlink-customer-from-an-external-system).

### Data refresh

The data is refreshed every time an Agent opens the Customer’s Profile. It can also be refreshed manually using the refresh button.

![Customer profile for John with options to refresh or manage data.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/smile-refresh-customer-data.png)

- If the Customer does not have an email address, Gladly cannot retrieve data from Smile.
- Attributes will be blank if the integration is activated but has never made a successful request to Smile.
- If the lookup fails, data from the previous successful lookup will be displayed.

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.