---
title: "What User / Agent does Siena use to respond to conversations?"
slug: "siena-ai-agent-in-conversations"
updated: 2025-10-24T17:25:28Z
published: 2025-10-24T17:25:28Z
excludeFromSearch: true
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What User / Agent does Siena use to respond to conversations?

Siena uses the dedicated Agent user created in Step 1 of the Siena [Gladly Integration instructions](https://siena-ai.notion.site/Gladly-integration-3f7be5546a644b6bbe5e0325bb1646a4). This user automates Conversations on your behalf.