---
title: "Can I see the device or browser used by Customers to chat in?"
slug: "sidekick-device-report"
description: "Through self-service handoff, Gladly exposes the URL that the Customer used to chat from, which Agents can use to gain context over the Customer's support issue"
updated: 2025-01-16T18:17:03Z
published: 2025-01-30T20:02:30Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can I see the device or browser used by Customers to chat in?

Gladly does not expose the device and browser information from which Customers are chatting. However, through [Self-Service Handoff](/docs/self-service-handoff), Gladly exposes the URL the Customer used to chat from, which Agents can use to gain context over the Customer's support issue.