--- title: "Shopify Order Detail Features" slug: "shopify-order-detail-features" description: "See all Shopify Order Detail Features available in Gladly, which saves Agents time to manage or edit order details without needing to go to Shopify." updated: 2025-01-15T06:40:10Z published: 2025-01-30T20:02:03Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.gladly.com/llms.txt > Use this file to discover all available pages before exploring further. # Shopify Order Detail Features > [!WARNING] > Shopify Actions must be active > > Shopify Actions must be [active](https://help.gladly.com/docs/work-with-shopify-actions#activate-shopify-actions) to use any Actions feature or see additional Shopify order data in the Customer Profile. Shopify Actions brings multiple types of information and order actions into Gladly, saving Agents time by allowing them to manage or edit order details without needing to go to Shopify. ## Shipping address information View a Customer's shipping information as shown in their order on Shopify. | **Order Card** | **Shopify** | | --- | --- | | ![Order summary showing shipping details, total cost, and discount information for order #1036.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Shopify-shipping-details1.png) | ![Form to edit shipping address with fields for name, address, and phone number.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/shopify-shipping-detail-order.png) | - **Shipping Street –**Shipment address - **Shipping Street 2 –**This****field dynamically appears if there is an APT, UNIT, or SUITE associated with the address - **City –**Shipping city - **Country –**Shipping country - **Zip –**Shipping zip code ## Total cost breakdown While the **Total Cost**field displays the order total, the order card also displays cost factors that add up to the total cost of the order. ![Order summary showing subtotal, shipping, tax, discounts, and total cost details.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/shopify-order-total.png) - **Sub Total –** Order total before taxes - **Shipping –**Shipping charge (if any) - **Tax –**Tax (if any) - **Discounts –**Discount total (if a discount code(s) is applied) - **Tips –** Available on certain Shopify plans, *Tips* could also appear on the order card if available with the order in Shopify. - **Total Cost –** Total cost of the order, including shipping, tax, tip (if available), and discount. ## Discount codes Displays discount code(s) used with the order. ![Order summary showing discount code 'BIGDISCOUNT' and total cost details.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/shopify-discount-codes.png) [Discount codes created in Gladly](https://help.gladly.com/docs/order-refund-discount-and-cancellation-through-shopify-actions#create-discount-code) and used by the Customer appear on this field. The *Discount Codes* field only appears if there's a discount code associated with the order. ## Order Tags [Tags](https://help.shopify.com/en/manual/shopify-admin/productivity-tools/using-tags) are commonly used to group, search, filter, or make bulk order changes in Shopify. Tags added to orders appear on the *Tags* field. The *Tags* field only appears if at least one tag is associated with the order. ![Order summary showing shipping details, discounts, and total cost for Order #1036.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/shopify-order-tags.png) ### Add Tags You can add tags (one or multiple) without leaving Gladly. If no tag is associated with the order, the Add Tags button appears. 1. From the order in question, click **Add Tags**. ![Interface showing order details with options to edit notes and add tags.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/shopify-add-tags.png) 2. Enter the tags you'd like to attach to the order from the Add Order Tags screen. ![Interface for adding order tags, highlighting the VIP tag input field.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/shopify-add-order-tag.png) - Separate tags by commas if adding more than one (e.g., VIP**,** High Value). - Tags can have two words separated with a space (e.g., High Value). 3. Click **Add Order Tags**. This immediately creates and adds the tag(s) to the order. The Conversation Timeline reflects the request and shows the newly added tag. ### Edit Tags You can quickly edit tags associated with an order. The **Edit Tags** button appears if at least one tag is associated with the order. 1. From the order in question, click **Edit Tags**. 2. From the Edit Order Tags screen, edit the tags currently associated with the order. You can replace the existing tag or add more. - Separate tags by commas if adding more than one (e.g., VIP, High Value). - Tags can have two words separated with a space (e.g., High Value). 3. Click **Edit Order Tags** to save. The Conversation Timeline reflects the request and the updated order tag. ### Delete Tags Delete tags you no longer want to be associated with an order. 1. From the order in question, click **Edit Tags**. 2. From the Edit Order Tags screen, check the **Remove current orders tags?**checkbox. - Tags currently associated with the order appear inside the parenthesis. ![Editing order tags with an option to remove current tags displayed prominently.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/shopify-delete-tags.png) 3. Click **Edit Order Tags** to save. ## Financial Status **Financial Status** displays an order's payment status. ![Order summary showing financial status as paid and total cost details.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/shopify-financial-status.png) - Paid - Refunded - Partially Refunded - + more. See [Shopify Payment Status](https://help.shopify.com/en/manual/orders/order-status#payment-status) for a complete list of statuses and descriptions.