---
title: "Shopify Integration Toolkit"
slug: "shopify-integration-toolkit"
description: "The Shopify integration is built and maintained by Gladly. Learn the basics of how Shopify integration works."
updated: 2025-09-25T01:23:43Z
published: 2025-09-25T01:23:43Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Shopify Integration Toolkit

Learn the basics of how Shopify integration works.

## Who maintains the integration

The Shopify integration is built and maintained by Gladly.

## Basic scope

Gladly reads data from Shopify and writes data in the Customer Profile. Gladly displays the information from Shopify in the Customer Profile. From there, Agents can cancel and/or refund orders or create a discount without needing to leave Gladly.

## APIs used for the integration

The most up-to-date API list can be found on Shopify's [developer](https://shopify.dev/docs/admin-api/access-scopes) site.

## How the integration works

This is a pull-based integration with Gladly → Connector Service → Shopify APIs. Only Shopify APIs are used to write data into Gladly.

Once connected to Gladly, using email addresses, Customer Profiles can be automatically linked (if auto-linking is enabled) to matched accounts in Shopify. Agents can also [manually](https://help.gladly.com/docs/link-customer-profile-to-an-external-integrated-system#autolinking-customer-data-between-gladly-and-an-external-system) link Profiles.

### Order Detail fields

Below is a list of all the possible Shopify order fields mapped to Gladly. Specific fields won't appear in the order card in Gladly if the field is missing in the Shopify order.

**Customer**

- Accepts Marketing
- Created At
- Shopify Link
- Notes
- Total Spent
- Total Orders

**Order**

Gladly displays up to 10 of the most recent orders in the order card. Use the Total Order field to see the total number of Customer orders.

- Buyer Accepts Marketing
- Type
- Order Link
- Order Number
- Order Total
- First Tracking Number
- First Tracking Url
- Created At
- Status
- Note
- Location Name
- Location Country

**Product**

- Id
- Name
- Quantity
- SKU
- Status
- Unit Price
- Image URL