---
title: "ShipStation App Platform Installation"
slug: "shipstation-app-platform-installation"
updated: 2026-10-15T06:37:48Z
published: 2026-10-15T06:37:48Z
canonical: "help.gladly.com/shipstation-app-platform-installation"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ShipStation App Platform Installation

The ShipStation app is set up entirely from Gladly's Settings, with no command-line tools required. Once it is connected, your team sees each Customer's recent shipments on the Customer Profile and can look up orders, labels and fulfillments from the Conversation.

## Before you start

You need a ShipStation **API V2 key**, and your ShipStation plan must include API access. Do not use a V1 key and secret.

### Step 1: Create a ShipStation API V2 key

In ShipStation, open **Settings > Account > API Settings** and generate a V2 API key. A V2 key gives full access to the ShipStation account, so create it under a dedicated API user and rotate it if it is exposed.

### Step 2: Open the Apps settings

In Gladly, go to **Settings > Apps**. This is where you manage your App Platform integrations.

### Step 3: Create a configuration

Click **Create Configuration**. When prompted for the **External App**, choose the ShipStation app (`gladly.com/shipstation`) and select the latest version available.

![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/shipstation 2.png?sv=2026-02-06&spr=https&st=2026-11-05T17%3A47%3A47Z&se=2026-11-05T18%3A47%3A47Z&sr=c&sp=r&sig=lH%2FPn1UK%2FNaPIQXOESKqCy3WrnAOgy%2BJ5HOxHtP0DuY%3D)

### Step 4: Enter your API key

Paste the key from Step 1 into **API Key** (a ShipStation V2 API key, not a V1 key and secret). Switch the configuration to active and save it.

### Step 5: Add the card to the Customer Profile

Go to **Settings > Agent Experience > Customer Profile** and add the **App Platform Card** for the ShipStation shipments card. Set it to hide when empty, so customers with no recent shipments do not see a blank card.

### Step 6: Add the agent forms

Go to **Settings > Agent Experience > Agent Actions** and add each ShipStation form:

- Look up order
- Look up labels
- Look up fulfillments

Use Agent Actions to choose which of these Gladly AI can use as well.

### Step 7 (optional): Pin the card to an order

To show one specific order on the card instead of recent shipments, create a Gladly customer custom attribute named exactly `shipstation_order_number` and fill it with the ShipStation order number.

## Contact Support

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click the hamburger menu on the top-left corner, then click **Contact** Gladly Support. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.

*Customer* or C*ustomers* refers to the people you support through Gladly who buy or use your products or services.

Contains everything about a Customer. Their Conversation history, contact details, order details, and other Customer-specific information.

*Conversation*

or

*Conversations*

(with a capital "C") provides a holistic view of Customer communications and interactions contained in the Conversation Timeline.

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg?sv=2026-02-06&spr=https&st=2026-11-05T17%3A47%3A47Z&se=2026-11-05T18%3A47%3A47Z&sr=c&sp=r&sig=lH%2FPn1UK%2FNaPIQXOESKqCy3WrnAOgy%2BJ5HOxHtP0DuY%3D)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.