---
title: "Set Up Zinrelo Integration"
slug: "set-up-zinrelo-integration"
description: "Learn how to set up Zinrelo integration with Gladly in a few easy steps. Connect your Zinrelo API Key and Partner ID for seamless integration."
updated: 2025-01-16T20:06:01Z
published: 2025-01-30T20:01:56Z
canonical: "help.gladly.com/set-up-zinrelo-integration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up Zinrelo Integration

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

## Before you start

Review the following information before you connect Zinrelo to Gladly.

- This is a two-part configuration process that must be done in sequential order.
  - You must first collect your Zinrelo API Key and Partner Id from Zinrelo.
  - Then connect Zinrelo to Gladly using these values.

## Find Zinrelo Private Key

1. Log into [Zinrelo](https://zinrelo.com/).
2. Go to **General > Settings**. Copy the **API Key** and **Partner ID**. You will need this information to set up the Zinrelo App in Gladly.

Next, connect Zinrelo to Gladly.

## Connect Zinrelo to Gladly

From the Apps page, click **Add App > Custom**.

1. From the Custom App page, enter the following information:
  - **Name –** Enter a name that will help you identify the Zinrelo App instance (e.g., Zinrelo App).
  - **URL** - Contact Zinrelo for this value.
  - **Basic Authentication -** Skip this section.
  - **Request Signature > Signing Key** - Zinrelo does not use this information, but it is required, so just put in any value, i.e. "12345.
  - **HTTP Headers- A**dd the following Headers the Values obtained from Zinrelo in the previous step:
    - api-key - the API key from Zinrelo.
    - partner-id - the Partner ID from Zinrelo. ![Custom HTTP headers with api-key and partner-id fields for service requests.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Zinrelo-App-http-headers.jpg?sv=2026-02-06&spr=https&st=2026-11-11T18%3A19%3A49Z&se=2026-11-11T19%3A19%3A49Z&sr=c&sp=r&sig=QauM5oAAPdzNaytSGvWnMw%2FQu9cidSAFrLg5TxJhzKQ%3D)
    - **Search Query Attributes and Search Results Attributes – Skip these sections**
    - **Auto-Linking Fields –** check the Customer Email option to allow [auto-linking](https://help.gladly.com/docs/automatically-link-customer-data/) by email address. ![Gladly auto-linking fields with highlighted customer email option for profile linking.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/auto-linkingzinrelo.png?sv=2026-02-06&spr=https&st=2026-11-11T18%3A19%3A49Z&se=2026-11-11T19%3A19%3A49Z&sr=c&sp=r&sig=QauM5oAAPdzNaytSGvWnMw%2FQu9cidSAFrLg5TxJhzKQ%3D)
    - **Overwrite Existing Values –** leave this option disabled.
    - **Enable Actions**- enable actions so that Agents can award and redeem points from Gladly. ![Toggle switch indicating actions are enabled for agents in Gladly platform settings.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/actionsturnedon_zinrelo.png?sv=2026-02-06&spr=https&st=2026-11-11T18%3A19%3A49Z&se=2026-11-11T19%3A19%3A49Z&sr=c&sp=r&sig=QauM5oAAPdzNaytSGvWnMw%2FQu9cidSAFrLg5TxJhzKQ%3D)
    - Click **Save App**.
2. Contact Gladly Support with a P4 designation to enable Zinrelo to display on the Customer Profile.

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg?sv=2026-02-06&spr=https&st=2026-11-11T18%3A19%3A49Z&se=2026-11-11T19%3A19%3A49Z&sr=c&sp=r&sig=QauM5oAAPdzNaytSGvWnMw%2FQu9cidSAFrLg5TxJhzKQ%3D)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.