---
title: "Set Up Siena AI Integration"
slug: "set-up-siena-ai-integration"
description: "Learn how to connect Siena AI to Gladly. See integration information here."
updated: 2025-10-24T17:25:15Z
published: 2025-10-24T17:25:15Z
excludeFromSearch: true
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up Siena AI Integration

| **REQUIRED USER ROLE** Administrator and API User | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

## Before you start

You will jump between Siena and Gladly to configure this integration. Detailed instructions are provided below, but at a high level, you will:

- Log into Siena and set up an email address.
- You will then log into Gladly and [add a new user](https://help.gladly.com/docs/managing-users-and-roles/#add-individual-users) using this email address.
  - Be sure you check the Roles **Agent** and **API User**.
- Once a Siena activates the new User, you will log back into Gladly and:
  - [Create an API token](https://help.gladly.com/docs/generate-api-tokens-and-create-webhooks/#h-create-api-tokens) using the new Siena user.
  - Create new Siena-specific Topics following the instructions in [Create and Manage Topics](/docs/create-and-manage-topics).
- You will then return to Siena to add this new API token and Domain Name and configure which channels you would like Siena AI to support.

## Connect Gladly With Siena AI

Detailed configuration instructions can be found on [Siena University Gladly Integration](https://support.siena.cx/hc/en-us/articles/23694176876699-Gladly-integration) website.

Please note that as part of the Siena installation process, Siena will create the Contact Message Received and the Contact Message Sent webhooks for you using the Create Webhook API.