---
title: "Set Up Shipped Suite Integration"
slug: "set-up-shipped-suite-integration"
description: "Learn how to connect Shipped Suite to Gladly. See integration information here."
updated: 2024-12-19T21:28:45Z
published: 2025-01-30T20:02:03Z
canonical: "help.gladly.com/set-up-shipped-suite-integration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up Shipped Suite Integration

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

## Before you start

By connecting Shipped Suite to Gladly, you will be allowing Gladly to pull data from your Shipped Suite account. This setup has two steps:

1. Generate a secret key in the Shipped Suite Merchant Admin Console.
2. Add Shipped Suite App to Gladly.

## Generate Secret Key for Integration

Below are instructions on how to generate a Secret Key in Shipped Suite:

1. Go to Shipped Suite Merchant Admin > [Integrations](https://admin.shippedsuite.com/integrations).
2. Locate the **Gladly** app and click on **Connect**.
3. Copy and paste the key in a safe place. Note the secret key will no longer be accessible after it’s been generated.

## Create Shipped Suite App in Gladly

Now Connect Gladly with Shipped Suite.

1. From the Gladly dashboard, go to Settings > Apps, click **Add app** and select **Custom**.
2. In the **Name** field, enter **Shipped Suite**.
3. In the **URL** field, enter **https://api.shippedsuite.com/v1/gladly/customers**.
4. Navigate to the **HTTP Headers** section.
5. Click on the empty **Header** field and enter **Authorization**.
6. In the respective **Value** field, paste the secret key.
7. For the **Customer Linking** section
  1. Under **Search Query Attributes**, enter **emails** for Attribute and **Email** for Label.
  2. Under **Search Results Attributes**
    1. Enter **email** for Attribute and **Email** for Label.
    2. Click on **Add an Attribute**, enter **name** for Attribute and **Name** for Label.
8. In the **Auto-linking Fields** section, and only select **Customer Email**.
9. In the **Actions** section, turn off actions.
10. Click **Save App**.