---
title: "Set Up Recharge Integration"
slug: "set-up-recharge-integration"
description: "Learn how to connect Recharge to Gladly. See integration information here."
updated: 2025-01-16T06:59:26Z
published: 2025-01-30T20:02:03Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up Recharge Integration

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

## **Before you start**

Review the following information before you connect Recharge to Gladly.

- Make sure you have proper access to [get your Recharge API key](https://docs.rechargepayments.com/docs/recharge-api-key) as this is required during the setup process.

## Get the Recharge private token

1. See [Recharge API Key](https://docs.rechargepayments.com/docs/recharge-api-key) for information on how to generate the Recharge token.
2. Make sure your token has the following permissions: ![Form for creating an API token with fields for details and permissions.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/recharge-api-token-permission.png)
  - **Customers –** Read Access
  - **Subscriptions –**Read Access
  - **Products –** Read Access

Once you have the token, connect Recharge in Gladly.

## Connect Recharge to Gladly

1. From the [Apps](https://help.gladly.com/docs/add-new-integration) page, click **Add App > Recharge**.
2. From the **Add New Recharge App**page, enter the following information:
  - **Name –** Enter a name that will help you identify the Recharge app.
  - **Recharge Private Token –** Enter the [Recharge Access Token](https://docs.rechargepayments.com/docs/recharge-api-key).
  - **Search Query Attributes –** There are two columns (Attribute, Label) required for Search Query Attributes. You can only use *email/Email attribute*.
    - **Don't change** the Attribute column.
  - **Search Results Attributes –** There are two columns (Attribute, Label) required for Search Results Attributes. The *name/Name* and *email/Email*attributes are the default attributes.
    - Delete the *Name* search attribute if you feel it’s not necessary for finding Customers
  - **Auto-Linking Fields –**If a Customer Profile is not currently linked to a Recharge instance, and Recharge responds with a unique profile with at least one auto-linking field match and no conflicts, Gladly will automatically link the profiles without any user intervention and populate the pulled information in the Customer Profile.
    - **Customer Email** is currently the only option available that can be used to match a Customer Profile to Recharge. Check this box to enable auto-linking by email address.
  - **Overwrite Existing Values –** If activated and a Customer Profile is linked to a profile in Recharge, Gladly will overwrite the existing name in the Customer Profile with data from Recharge.
3. Click **Save App**.
4. [Contact Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team) with a P4 designation to configure Recharge to display on the Customer Profile layout in Gladly.