---
title: "Set Up OrderGroove Integration"
slug: "set-up-ordergroove-integration"
description: "Learn how to connect Ordergroove to Gladly. See integration information here."
updated: 2025-10-06T17:17:16Z
published: 2025-10-06T17:17:16Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up OrderGroove Integration

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

## **Before you start**

Review the following information before you connect Ordergroove to Gladly.

> [!WARNING]
> Changing how we connect to Ordergroove
> 
> On 22nd September 2025 Gladly has started the rollout of changes to how we connect to Ordergroove APIs. Going forward all new Ordergroove apps will connect to the APIs using API Keys and should follow below installation guide.

## Obtaining Ordergroove credentials

Follow below steps to obtain Ordergroove Application Key and Merchant ID. You will need them in the next step when connecting Ordergroove to Gladly.

1. Login to Ordergroove and navigate to [h](https://rc3.ordergroove.com/keys/)[ttps://rc3.ordergroove.com/keys/](https://rc3.ordergroove.com/keys/)
2. Click “Create”![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Screenshot 2025-09-22 at 21.40.01.png)
3. Fill in:
  1. Email: integrations@gladly.com
  2. API key name: e.g. Gladly Production ![Email and API key name fields for integration settings in a user interface.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Screenshot 2025-09-22 at 21.47.31.png)
4. Select “Yes” for “Should this key be able to query in bulk?”![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Screenshot 2025-09-22 at 21.47.08.png)
5. Agree to “terms and conditions” and click “Save” ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Screenshot 2025-09-22 at 21.46.34.png)
6. You will need the Merchant ID and Application Key in the next step: ![API keys and merchant ID details for Ordergroove integration displayed on a webpage.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Screenshot 2025-09-22 at 21.55.12.png)

## **Connect Ordergroove to Gladly**

From the [Apps](https://help.gladly.com/docs/add-new-integration) page, click **Add** **App > Ordergroove**.

1. From the **Add New Ordergroove App** page, enter the following information:
  - **Name –** Enter a name that will help you identify the Ordergroov instance.
  - **Ordergroove Merchant ID –** Enter the Merchant ID from previous step
  - **Ordergroove API Key –** Enter the API key generated in the previous step
  - **Ordergroove API User –** Enter the API User ID Ordergroove provided.
  - **Overwrite Existing Values –** If activated and a Customer Profile is linked to a profile in Ordergroove, Gladly will overwrite the existing name, address, and editable custom attributes in the Customer Profile with data from Ordergroove.
2. Click **Save App.** An error will appear if the required fields are not completed; they are highlighted in red. Complete the missing fields and click **Save App** again.

Next, contact Gladly Support to add the Subscription Card.

## Actions

> [!WARNING]
> Legacy setup
> 
> Actions for Ordergroove are not available with the [Legacy Setup](/docs/set-up-ordergroove-integration).

At the bottom of configuration page you will have the chance to activate Ordergroove Actions. If activated, allows Agents to perform actions — like cancel subscription, skip next order — without leaving Gladly. Click here for more information about Actions for Ordergroove.

## ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Screenshot 2025-09-22 at 22.03.47.png)Contact Gladly Support to add the Subscription Card

Contact Gladly Support and request to add the [Subscription Card](https://help.gladly.com/developer-tutorials/docs/transaction-cards/#subscription-transactions) to your Gladly instance.

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.