---
title: "Set Up Medallia Agent Connect Integration"
slug: "set-up-medallia-agent-connect-integration"
description: "Learn how to connect Medallia to Gladly. See integration information here."
updated: 2026-04-06T23:11:37Z
published: 2026-04-06T23:11:37Z
canonical: "help.gladly.com/set-up-medallia-agent-connect-integration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up Medallia Agent Connect Integration

| **REQUIRED USER ROLE** API User | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

## Before you start

Review the following information before you connect Medallia Agent Connect to Gladly Team

- Make sure you have access to Medallia Agent Connect.
- Gather the following information and send it over to Medallia Agent Connect contact:
  - **API token –** Token is [generated](https://help.gladly.com/docs/generate-api-tokens-and-create-webhooks) in Gladly
  - **Gladly URL –** Your Gladly domain (i.e., {YOUR-COMPANY}.gladly.com}
  - **Email address –** The email address used for the integration

## Assign Gladly Agent

You must [assign an Agent when Gladly](/product-docs/docs/assign-an-agent-for-resolved-conversations-handled-by-gladly-ai) resolves a Conversation without human handoff. Then, proceed to connect Medallia to Gladly Team.

## Connect Medallia Agent Connect to Gladly Team

Because this integration is managed by Medallia Agent Connect, complete setup information can be found on their [website](https://docs.medallia.com/en/agent-connect/integrations/integrations/gladly). Remember that you need to have an **API User** role in Gladly to set up the webhooks.

> [!NOTE]
> **Include the Customer's previous CSAT rating as part of the Customer Profile**
> 
> You can include the previous CSAT rating provided by the Customer as part of the Customer Card instead of seeing it through the Conversation Timeline. Contact Gladly [Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team) to enable this option.

Send an email to [implementation@stellaconnect.com](mailto:implementation@stellaconnect.com) if you need additional assistance.