---
title: "Set Up Loop Returns Integration"
slug: "set-up-loop-returns-integration"
description: "Seamlessly integrate Loop Returns with Gladly by following our step-by-step setup process."
updated: 2025-12-09T21:00:32Z
published: 2025-12-09T21:00:32Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up Loop Returns Integration

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

## **Before you start**

Review the following information before you connect Loop Returns to Gladly.

- Make sure you have access to your Loop Returns admin account.

## **Add Loop Returns**

1. Log in to your [Loop Returns Admin Portal](https://admin.loopreturns.com/).
2. Navigate to **Settings > Developers.** ![Settings menu displaying various options with Developers section highlighted for API management.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Loop-Returns-Settings-Developer-2-1024x553.jpg)
3. Under **API Keys**, click **Generate API Key**.
4. Check the **Return** box under Scopes. Name your app Gladly, then click **Generate**. ![Settings page for generating an API key with highlighted options and fields.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Loop-Returns-Generate-API-Key-3-720x480.jpg)
5. You should now see a new API Key added to the table of API keys on the Developer Settings page.
6. Copy the API Key value in the table (and paste and/or save it into a password saver if you use one). ![Highlighted code and options for returning or deleting an entry in the interface.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Loop-Returns-API-Key-21-1024x135.jpg)
7. Using the `appcfg` tool, run the command `appcfg apps list`, to locate the most up-to-date LoopReturns app. The output will look like:

```plaintext
|                  APP IDENTIFIER                  |   APP CREATED AT    |
|--------------------------------------------------|---------------------|
| company.com/custom_app/v2.0.4                    | 2024-04-29 10:13:22 |
|--------------------------------------------------|---------------------|
| gladly.com/loop_returns/v1.3.0                   | 2024-05-14 07:28:34 |
|--------------------------------------------------|---------------------|
```
8. Run the `appcfg` command: `appcfg apps config create --name "My Configuration" --activate --config '{}' --secrets '{"apiToken":<token from Step 7>}' <identifier from Step 8> `

For more information on the `appcfg` tool and configuring an external app, please see: [https://help.gladly.com/developer-tutorials/docs/configure-an-app](https://help.gladly.com/developer-tutorials/docs/configure-an-app)
  - `--name` : The name of the configuration that will appear in the UI, such as App Actions
  - `--activate` : Include this flag to immediately turn on the configuration as it is created