---
title: "Set Up Loop Order Tracking App"
slug: "set-up-loop-order-tracking-app"
updated: 2026-01-22T16:07:16Z
published: 2026-01-22T16:07:16Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up Loop Order Tracking App

## Prerequisites

Before you begin, ensure you have:

- [ ] **Gladly Administrator permissions**
- [ ] **Loop Order Tracking API Token** (see steps below)

## Installation

#### Option A: Contact Gladly Support (recommended)

1. Request your API Token from the Loop team (see Step 1).
2. Contact Gladly Support with your API Token.
3. Gladly Support will install and configure the app.
4. Proceed to Step 3 to verify installation.

#### Option B: Install via CLI

****Expand for CLI instructions****

Ins**tall appcfg**

If you haven't already, install the App Platform CLI tool. Follow the instructions at [Install appcfg](https://help.gladly.com/developer-tutorials/docs/install-appcfg).

**Obtain Gladly API credentials**

You'll need three pieces of information:

- Gladly Host: `us-1.gladly.com` for Production or `us-uat.gladly.qa` for Sandbox
- Gladly User: Email address of a Gladly user with Administrator or API User permissions
- Gladly API Token: A personal API token for the user above

To generate an API token, follow the instructions in [Gladly's API Token documentation](https://help.gladly.com/docs/api-authentication#creating-api-tokens).

**Set these as environment variables**

```bash
export GLADLY_APP_CFG_HOST="us-1.gladly.com"
export GLADLY_APP_CFG_USER="your.email@company.com"
export GLADLY_APP_CFG_TOKEN="your-api-token-here"
```

**Configure the app**

```bash
appcfg apps config create "loop/loop-order-tracking/v1.7.5" \
  --name "Loop Order Tracking" \
  --config '{}' \
  --secrets '{"apiToken": "<your-loop-order-tracking-api-token>"}' \
  --activate
```

**Verify the configuration**

```bash
appcfg apps config list --identifier "loop/loop-order-tracking/v1.7.5"
```

## Verify installation

After installation, confirm everything works:

- [ ] Loop Order Tracking appears in **Settings** → **App Actions**
- [ ] Status shows **Active**

## Configure features

Contact Gladly Support to configure Cards or add order tracking to your Guides.

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.