---
title: "Set Up Klaviyo Integration"
slug: "set-up-klaviyo"
description: "Learn how to connect Klayvio to Gladly. See integration information here."
updated: 2025-01-18T07:18:35Z
published: 2025-01-30T20:02:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up Klaviyo Integration

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

## Before you start

Review the following information before you connect Klaviyo to Gladly.

- Make sure you have Administrator access to your Klaviyo account. You need this to retrieve your Klaviyo Private API key.

### Create Klaviyo Private API Key

From the Klaviyo dashboard:

1. Go to the [API Keys Admin](https://www.klaviyo.com/settings/account/api-keys) page in Klaviyo.
2. Click**Create Private API Key**. ![Interface displaying private API keys with options to create and manage access levels.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/klaviyo-private-key-1024x237.png)
3. Select **Custom Key** for Access Level and select **Full Access** for “Events” and "Profiles." Give a memorable name, for example, “Gladly App" for**API Key Name**. ![Form for entering a private API key and selecting access levels for API scopes.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/klaviyo-key-for-api-key-1024x714.png)
4. Click **Create**, then click **Copy Key**.

Once you have the Klaviyo Private API Key, add Klaviyo in Gladly.

## Add Klaviyo to Gladly

From the [Apps](https://help.gladly.com/docs/add-new-integration) page, click **Add** **App > Klaviyo**.

1. From the **Add New Klaviyo App**page, enter the following information:
  - **Name –** Enter a name that will help you identify the Klaviyo instance.
  - **Klaviyo Private API Key –** Enter the "Private API Key" from Klaviyo. This ensures that Gladly sends data to the correct Klaviyo instance.
  - **Do Not Create New Klaviyo Customers –**This setting is deactivated by default. Activating it stops the creation of new Customers in Klaviyo sent by Gladly, and the app will only update existing Customer data matched in Klaviyo.
    - **Why activate this setting**
      - If you have multiple brands in Gladly, of which only some are in Klaviyo.
      - If you populate Klaviyo with information outside of Gladly and want to use Gladly only to suppress marketing.
        - **Note –**If you're activating this setting and Klaviyo was connected to Gladly before October 1, 2023, you must [create a new Private API key](https://help.gladly.com/docs/set-up-klaviyo/#link-klaviyo-to-gladly) in Klaviyo with the "Events" and "Profiles" permissions, then replace the key in the Klaviyo Private API Key in the Klaviyo page in **Gladly** > **Settings** > **Apps** > **Klaviyo**.
    - **Why keep this setting deactivated**
      - You will not utilize Gladly Customers for marketing purposes.
2. Click **Save App**.

## Set up Segments

Now that Klaviyo is linked to Gladly, you can begin [building segments](https://help.klaviyo.com/hc/en-us/articles/115005237908-Guide-to-Creating-Segments) in Klaviyo where you can leverage Gladly events to manage automated communications.