---
title: "Set Up Calabrio Integration"
slug: "set-up-calabrio-integration"
description: "Calabrio Professional Services handles the implementation process. Gather the following information and send it over to Calabrio when requested."
updated: 2024-12-19T21:19:09Z
published: 2025-01-30T20:02:22Z
canonical: "help.gladly.com/set-up-calabrio-integration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up Calabrio Integration

| **REQUIRED USER ROLE** API User | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

## Before you start

Calabrio Professional Services handles the implementation process. Gather the following information and send it over to Calabrio when requested:

- **API token –** Token is [generated](https://help.gladly.com/docs/generate-api-tokens-and-create-webhooks) in Gladly
- **Gladly URL –** Your Gladly domain (i.e., {YOUR-COMPANY}.gladly.com}
- **Email address –** The email address used for the integration
- **Answer to this question –** How long does it take to close out an email case?

## Connect Calabrio Connect to Gladly

Because Calabrio manages this integration, work with your Calabrio Project manager through the implementation process. Additional information about the integration can be found [here](https://connect.gladly.com/wp-content/uploads/2023/10/Calabrio-Teleopti-WFM-Gladly-pre-requisites-and-information.pdf).