---
title: "Set and Update Inbox SLAs"
slug: "set-and-update-inbox-slas"
description: "SLA for an Inbox is typically configured the very first time the Inbox is created. Learn more in Gladly Help Docs."
updated: 2025-01-25T06:30:50Z
published: 2025-01-30T20:01:56Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set and Update Inbox SLAs

| **REQUIRED USER ROLE** Administrator and Team Manager | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

SLA for an Inbox is typically configured the very first time the Inbox is created. Every Inbox has a default SLA of 1440 minutes, but you can change that by clicking into the "SLA" field and replacing it with the duration of your choice.

It's important to recognize that there are two ways to manage SLA. We recommend that you read the [Difference between Channel Entry Point SLAs and Inbox SLAs](https://help.gladly.com/docs/difference-between-channel-entry-point-slas-and-inbox-slas) for more information.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Under the **Orchestration**category, click **Inboxes**. The Inboxes page will show you a list of Inboxes you currently have.
4. Hover over the Inbox you want to update the SLA, then click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/pencil-edit-icon.svg).
5. Scroll down to the **SLA**section. Click into the field to change the SLA.
6. Click **Save**.