--- title: "Rivo App Platform Installation" slug: "rivo-app-platform-installation" updated: 2026-08-26T04:51:35Z published: 2026-08-26T04:51:35Z canonical: "help.gladly.com/rivo-app-platform-installation" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.gladly.com/llms.txt > Use this file to discover all available pages before exploring further. # Rivo App Platform Installation The Rivo app is set up entirely from Gladly’s Settings, no command-line tools are required. Once set up, your team can review loyalty and membership details, and use any merchant-enabled actions, directly within Gladly. ### Step 1: Open the Apps settings In Gladly, go to **Settings > Apps**. This is where you manage your App Platform integrations. ### Step 2: Create a configuration Click the **Create Configuration** button. When prompted for the **External App**, choose the Rivo app (`gladly.com/rivo/v1.0.0`). ### Step 3: Fill in the configuration fields Complete the fields in the configuration form: - **Optional loyalty fields** — Store credit, VIP tier, Referral details, Lifetime points, and Next-tier progress. All fields are shown on the Rivo card by default; uncheck any field you don’t want visible to team members. - **Maximum points adjustment** — required before agents can use the Adjust points action; while blank, every adjustment is rejected. Sets the largest single points issue or deduction an agent may make. Larger amounts must be done by a manager in Rivo. Enter a whole number, such as 500. - **VIP tier changes** — leave unchecked unless agents should be able to change a Customer’s VIP tier from the Rivo card. When checked, an agent can move a customer to any configured tier, including the highest, so only enable it for teams making tier decisions. - **Membership cancellation** — leave unchecked unless agents should be able to cancel memberships from the Rivo card. This is destructive and the app has no un-cancel action: restoring a cancelled membership means re-enrolling the customer from the Rivo dashboard, and cancelling in Rivo does not issue a Shopify refund. - **Merchant Auth Token** — your Rivo Merchant API token. See Creating the Rivo Merchant Auth Token below. ![Configuration settings for connecting Gladly to the Rivo Merchant API and agent actions.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/rivo app platform.png?sv=2026-02-06&spr=https&st=2026-11-05T17%3A34%3A05Z&se=2026-11-05T18%3A34%3A05Z&sr=c&sp=r&sig=PYsWV6kt2ca%2BCDK4b0OaSCMEVRxWT3xVDBKOvB%2FfcpA%3D) ### Creating the Rivo Merchant Auth Token The token is created and copied from Rivo’s Developer Toolkit, which requires a **Rivo Plus plan**. In your Rivo admin, go to **Settings > Developer Toolkit**, then use **REST API Keys**. If you don’t have a key yet, select **Generate API Key**; if one already exists, select **Copy**. Rivo keeps one current REST API key per store — to replace a compromised key, use **Regenerate API Key**, and update this configuration right away, since the previous key stops authenticating immediately. The token is sent in the Authorization header on every request. ### Step 4: Save the configuration Add the Rivo card and actions to the Customer Profile layout. Contact the Gladly Support team if you need assistance. ## Contact Support Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click the hamburger menu on the top-left corner, then click **Contact Gladly Support**. Gladly Support’s primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime. - Please select the correct business impact (P1 to P4). - Most requests should be sent as a P4. *Customer* or C*ustomers* refers to the people you support through Gladly who buy or use your products or services. Contains everything about a Customer. Their Conversation history, contact details, order details, and other Customer-specific information. *Contact* or *Contacts* (with a capital "C") is a *phone call* , *messaging session*, *email*, or *voicemail*. Contact(s) can be defined as an Inbound (started by the Customer) or Outbound (started by Agents) activity. A *Contact* can contain one or multiple messages (individual chat messages, SMSes, etc.) and is part of a Conversation. Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg?sv=2026-02-06&spr=https&st=2026-11-05T17%3A34%3A05Z&se=2026-11-05T18%3A34%3A05Z&sr=c&sp=r&sig=PYsWV6kt2ca%2BCDK4b0OaSCMEVRxWT3xVDBKOvB%2FfcpA%3D)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime. - Please select the correct business impact (P1 to P4). - Most requests should be sent as a P4.