---
title: "Rise App Platform Installation"
slug: "rise-app-platform-installation"
updated: 2026-08-26T16:03:25Z
published: 2026-08-26T16:03:25Z
canonical: "help.gladly.com/rise-app-platform-installation"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Rise App Platform Installation

The [Rise.ai](http://Rise.ai) app is set up entirely from Gladly’s Settings, no command-line tools are required.

### Step 1: Collect your Rise.ai credentials

In your Rise.ai dashboard, go to **Integrations > Developer Tools > API Keys**. Select **View account ID** to get your Rise.ai Account ID, and download an API Key from the same page.

### Step 2: Open the Apps settings

In Gladly, go to **Settings > Apps**. This is where you manage your App Platform integrations.

### Step 3: Create a configuration

Click the **Create Configuration** button. When prompted for the **External App**, choose the Rise.ai app (`gladly.com/rise/v1.0.0`).

### Step 4: Enter your Rise.ai Account ID and API Key

Paste the Account ID and API Key from Step 1. These two values are all the Wallet card and the Look Up Gift Card action need.

![Configuration settings for connecting Gladly to an external app like Shopify.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/rise install.jpeg?sv=2026-02-06&spr=https&st=2026-11-05T16%3A34%3A47Z&se=2026-11-05T17%3A34%3A47Z&sr=c&sp=r&sig=6ULpAsd3I5%2F3MO8VVtGwOZHZS4iyzFInjAzDxd1U51I%3D)

### Step 5: Set the per-transaction store credit cap

Enter the maximum amount a team member may issue in a single store credit action – for example, 50.00. This setting is what enables the Issue Store Credit action: while it is blank, issuance stays disabled and the action explains why. Choose the figure you are comfortable with a front-line team member granting without approval.

### Step 6: Activate and save

Switch the configuration from inactive to active and save it, then add the Rise.ai Wallet card to the Customer Profile layout.

## Contact Support

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click the hamburger menu on the top-left corner, then click **Contact Gladly Support**. Gladly Support’s primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.

Contains everything about a Customer. Their Conversation history, contact details, order details, and other Customer-specific information.