---
title: "ReturnLogic Integration Toolkit"
slug: "returnlogic-integration-toolkit-2"
description: "The ReturnLogic integration is built and maintained by ReturnLogic. Learn the basics of how ReturnLogic's integration works."
updated: 2025-10-02T22:14:01Z
published: 2025-10-02T22:14:01Z
canonical: "help.gladly.com/returnlogic-integration-toolkit-2"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ReturnLogic Integration Toolkit

Learn the basics of how the ReturnLogic integration works.

## Who maintains the integration

The ReturnLogic integration is built and maintained by ReturnLogic.

## Basic scope

Agents can access Customer returns information inside of Gladly, embed a live chat to the returns center, and quickly answer returns questions about sizing, recommendations, and other upsell opportunities.

This integration has two main functionalities:

1. Performs a BASIC lookup that links a Gladly Customer to their ReturnLogic profile.
  - This allows ReturnLogic to link an order to the correct Customer Profile in Gladly.
2. Performs a DETAILED lookup that returns the Customer’s ReturnLogic RMA link as a custom attribute.
  - This allows ReturnLogic to display custom attributes in the Customer Profile.

## How the integrations works

ReturnLogic’s connector supports two types of Customer lookups from within Gladly: **AutoLinking** and **Manual Linking**.

- [Auto Linking](https://help.gladly.com/docs/link-customer-profile-to-an-external-integrated-system/#autolinking-customer-data-between-gladly-and-an-external-system)
  - Automatically populates a Customer’s RMA link into their Gladly Profile.
  - For this to work, an Agent must add the Customer’s email to the Customer's Profile if it isn’t already there.
  - [Auto Linking](https://help.gladly.com/docs/set-up-returnlogic-integration/) needs to be activated on the ReturnLogic app configuration page.
- [Manual Linking](https://help.gladly.com/docs/link-customer-profile-to-an-external-integrated-system/#manually-link-and-unlink-customer-data-from-an-external-system)
  - Search for a Customer’s email in ReturnLogic and return the Customer’s RMA code if the hero chooses to link the profile.
  - An Agent clicks **Link to External Profile on the Customer’s Profile** to start a manual link.
  - Manual linking is available OOTB once the connector is set up (no additional settings need to be activated).

### Lookup using Chat

ReturnLogic also integrates with Chats. When a Customer enters their email address in Chat, Gladly pre-populates their Customer Profile with their RMA link without additional manual lookup.

### Agent Experience

Agents can view relevant RMAs for a Customer in ReturnLogic by clicking the RMA link in the Customer Profile. Clicking the link takes the Agent to ReturnLogic to view the RMA.

![Customer support chat interface showing messages and contact details for Gina Lin.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Open-RMA-ReturnLogic-1024x376.png?sv=2026-02-06&spr=https&st=2026-11-13T22%3A46%3A03Z&se=2026-11-13T23%3A46%3A03Z&sr=c&sp=r&sig=utyXBuVFqrsGI6wkSiZBkQMh6w3S05vvzhkKby%2FBiVI%3D)

Agents can initiate returns via ReturnLogic.

![Table displaying RMAs with details like order date, customer, and return status.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/RMA-ReturnLogic-1024x586.png?sv=2026-02-06&spr=https&st=2026-11-13T22%3A46%3A03Z&se=2026-11-13T23%3A46%3A03Z&sr=c&sp=r&sig=utyXBuVFqrsGI6wkSiZBkQMh6w3S05vvzhkKby%2FBiVI%3D)