---
title: "ReturnGO App Platform Installation"
slug: "returngo-app-platform-installation"
updated: 2026-09-01T05:45:51Z
published: 2026-09-01T05:45:51Z
canonical: "help.gladly.com/returngo-app-platform-installation"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ReturnGO App Platform Installation

The **ReturnGO** app is set up from Gladly’s Settings, no command-line tools are required. You will need your ReturnGO API key and shop name, both found in the ReturnGO dashboard under API settings.

### Step 1: Open the Apps settings

In Gladly, go to **Settings > Apps**. This is where you manage your App Platform integrations.

### Step 2: Create a configuration

Click the **Create Configuration** button. When prompted for the **External App**, choose the ReturnGO app (`gladly.com/returngo/v1.0.0`).

### Step 3: Enter your ReturnGO credentials

Enter the **Shop name** ReturnGO has on file for your store (for example, [example-store.myshopify.com](http://example-store.myshopify.com)) and your **ReturnGO API key**. Both are found in the ReturnGO dashboard under API settings.

### Step 4: Decide on automation-triggering actions

Leave **Allow automation-triggering actions** off unless you understand which of your ReturnGO policies can auto-approve. When off, Approve, Validate, and Done are rejected before any request reaches ReturnGO, since these transitions can auto-release a refund or exchange via a merchant-configured automation. Turn it on only once you have reviewed which policies can release a refund or exchange automatically.

![Configuration settings for connecting Gladly and ReturnGO with API key and shop name.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/returngo app plat.png?sv=2026-02-06&spr=https&st=2026-11-05T17%3A33%3A24Z&se=2026-11-05T18%3A33%3A24Z&sr=c&sp=r&sig=FBuQoqc%2BaEfqu260Mp6lEGuQRjdcRE0ITH6XPqg1Wig%3D)

### Step 5: Add the returngo_order_name customer attribute

**This step is required. The card will not render for any customer until it is complete.**

Contact Gladly Support to add the returngo_order_name custom attribute in the installer when creating the configuration. Then make sure the attribute is actually working on a Customer Profile by testing with a customer’s ReturnGO order number.

### Step 6: Save and add the card

Save the configuration, then add the ReturnGO card to the Customer Profile layout – including the returngo_order_name attribute on that card section.

## Contact Support

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click the hamburger menu on the top-left corner, then click **Contact Gladly Support**. Gladly Support’s primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg?sv=2026-02-06&spr=https&st=2026-11-05T17%3A33%3A24Z&se=2026-11-05T18%3A33%3A24Z&sr=c&sp=r&sig=FBuQoqc%2BaEfqu260Mp6lEGuQRjdcRE0ITH6XPqg1Wig%3D)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.

Contains everything about a Customer. Their Conversation history, contact details, order details, and other Customer-specific information.