---
title: "Resend User Invitation"
slug: "resend-invitation"
description: "An invitation link can only be used once and expires 24 hours from the time the invitation is sent. Learn more in Gladly Help Docs."
updated: 2025-01-19T04:37:53Z
published: 2025-01-30T20:02:30Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resend User Invitation

| **REQUIRED USER ROLE** Administrator and Team Manager | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

An invitation link can only be used once and expires 24 hours from when the invitation is sent. You can resend an invitation to any user if the invitation link expires.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Under the **People**category, click **Users**. The Users page will show you a list of users currently in Gladly. For ease, you can also preview the roles assigned to users, the number of teams they belong to, the number of Inboxes they belong to, and the status of their accounts.
  - Use the search feature to find users by name, email, or role quickly.
4. Check the [](https://help.gladly.com/docs/managing-users-and-roles#user-status)[status of the invitation](https://help.gladly.com/docs/managing-users-and-roles/#user-status) under the **Status** column. ![User Deirdre Deering's invite status shows that it has expired.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Invite_expired.png)
  - **Invite expired –** The invited user never accepted the invitation. Resending the invitation changes the status to *Invite sent*.
  - **Deactivated –** The account was previously active but is currently inactive. You can [activate/deactivate](https://help.gladly.com/docs/managing-users-and-roles) user accounts as needed.
5. Hover over the user to whom you want to resend an invite. Click![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/kebab-icon-vertical.svg), then select **Resend Invite**.

## **Missing resend option**

If someone asks to resend their invitation but you don't see the option to do so, it means that they have already successfully logged in at least once. They'll need to [reset](https://help.gladly.com/docs/how-do-i-reset-my-password) their password instead.